FAQs

INTELLICOLD holds international certifications such as the AEO Advanced Certification of the Chinese Customs and the ISO 9001 quality management System Certification. The products strictly comply with the standards of the European Union, the United States and the norms of the Middle East. We focus on the export of commercial central air conditioning systems and have provided products such as air-cooled modules, centrifugal chillers, screw chillers and lithium bromide chillers to customers in many countries. Each exported product comes with energy efficiency certification and meets local environmental protection requirements. Each commercial central air conditioning system is accompanied by a certificate of origin, a free sale certificate and a third-party test report before leaving the factory to ensure that the air-cooled modules and other equipment can pass through customs clearance seamlessly. Choose us and enjoy global compliance protection with zero qualification risk - welcome to request the certification list, and we will customize the target market access plan for you within 12 hours!

We have a deep cooperation with the world's TOP 5 logistics providers such as DHL and Maersk, providing door-to-door full-chain services: the air-cooled modules are packed in shockproof wooden boxes and vacuum-packed, the centrifugal refrigerators are equipped with GPS real-time tracking, and all commercial central air conditioning systems are insured with 110% cargo value transportation insurance (including sea and air freight). The standard delivery period is 30 to 45 days (optimized based on order volume). There is currently no record of delivery delay. In the event of damage during transportation, we promise to initiate the claim process within 48 hours: either a free replacement with a new product or a full refund, and we will cover all additional costs. Over the past five years, the international transportation damage rate of commercial central air conditioning systems has been less than 0.5% (the industry average is 2%), far exceeding customer expectations. The safe arrival of your air-cooled module is the bottom line of our service - submit an inquiry and enjoy a free logistics solution assessment!

We had in-depth communication and exchanges with each other, and made the advance payment and delivered the goods in accordance with the customer's method. For example, when supplying lithium bromide refrigerators to Brazilian customers, a sight letter of credit (LC at sight) was adopted to ensure 100% safety of funds. The company is insured with China Export & Credit Insurance (Sinosure). In case the buyer refuses to pay, the maximum compensation for the loss is 90%. In the past three years, we have processed over 500 foreign trade orders and have no record of payment disputes. Every payment you make for your commercial central air conditioning system is protected by both law and insurance. Inquire now and you can also apply for a 30-day no-reason refund guarantee!

We offer 7× 24-hour support service. The commercial central air conditioning system enjoys a 2-year warranty for the entire machine: The air-cooling module supports remote diagnosis (problems can be located within 30 minutes through the IoT platform), and engineers will arrive at the site within 48 hours in case of centrifugal chiller failure. In case of shortage of spare parts, the overseas warehouse can quickly dispatch goods within 48 hours (covering the core components of screw refrigerators).